VISTA #11: COVID-19 and Cancelled Flights

Hey you guys!

Sooo I am currently at home in Indonesia since mid February. My plan was to go back to Germany by 20 March but then everything turns into havoc (is it a correct situation to use the word in a sentence?).

My initial flight got cancelled 2 days before departure since my flight had a short layover (30 minutes) in Kuala Lumpur, Malaysia and the government announced that they wanted to do a national lockdown. Then I rescheduled my flight with my friend to the next week, 27 March. We still used the same airline though by this time. So the next flight was supposed to fly from Jakarta to Singapore (transit for around 3-4 hours) then to Amsterdam (transit for 4-5 hours) and to Hamburg. But then couple of days before my departure, I saw that my flight from Amsterdam to Hamburg had been cancelled without any notification to me either via the airline apps nor email. Basically, no notification really.

I tried to find a solution in this problem, so I contacted my friend who currently lives in Leiden and told her that my flight was cancelled and I was planning to take train from Amsterdam to Hamburg. I saw that the train was still operating and I asked her if I could stay at her place if there is any problem suddenly comes up and I have to stay in the Netherlands. Alright, problem solved right? Right? Ohhohoho of course not.

Then 2 days before my departure, my friend told me that Singapore forbid any short term visitor including transit. Great. Now my flight from Jakarta to Singapore has been cancelled. But weirdly enough, my flight from Singapore to Amsterdam was not cancelled. Umm, excuse me? How can I get to Singapore again? Swim from Jakarta to Singapore? Wut? My flight from Jakarta to Hamburg was with the same airline and I bought the ticket directly from them and I am not sure why they didnt cancel my flight from Singapore to Amsterdam as well. Because of that I could not really do anything, I could not reschedule my ticket :/ sad. I tried to contact them but it is sooooo hard. Nothing gets through basically. Oh well, I can kind of understand but come on…. And now the refund is not in the form of cash but travel voucher, correct me if I am wrong but as far as I know, you could not do that and the passengers are entitled to have their money back.

After couple of days being confused on what to do and when should I go back etc, I finally decided to refund my ticket. I guess it’s better than to get nothing in return? Besides, I dont know how long the ban will last so rescheduling flight again and again is pointless in my opinion

I am now planning to go back to Germany by finding a direct flight from Jakarta to Amsterdam. Hopefully i can find one. Again guys I am not trying to speak ill of the airline or anyone really, I just vent my frustration basically.

I know this is a difficult time for all of us, I am sorry for spreading such negativity but I just need to let it all out guys, I really just wanna go back home as I still have my classes and yes of course I understand there are many with problem similar or even worse to me. Stay strong, stay safe, stay healthy and please do what the government told you to do. Stay at home, so they could do their job and lets hope and pray (if you guys believe in God) that this too shall pass soon.

Cheers

Kemmy

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